Operator Software Agreement
A no-nonsense flat fee for software, support, and updates.
Benefits:
Email support
Scheduled live chats
Access to an expansive knowledgebase
In-depth machine and server log investigation
Remote deployment of ongoing updates
Continuing hardware diagnostics
Pricing
Our business model
We like to keep things simple. We manufacture hardware, develop source-available software, and have no access to your data or that of your users.
For use of our software, and to receive ongoing updates and assistance, we require that your machines be registered with us. Unlike our competitors, we charge a flat fee for these services, rather than taking a cut out of each transaction.
This program aligns the users of our software with support of its continued development and integration of feature requests.
First time setup
First time operators without prior Bitcoin AMT operation experience who choose to start their business with a Lamassu machine will receive 1 month of free OSA subscription with their first machine purchase. This is in order to assist with setting up the server, the backend admin, and learning all aspects of the machine's operation. The 1 month free subscription starts the day the first machine order is shipped.
What service can I expect?
You will get the full dedication of our highly knowledgeable tech team. They will work tirelessly on your behalf to ensure your machine is running with maximum stability and reliability. They are at your disposal whether it's a matter of a simple setting modification or a more involved bug fix that requires roping in our developers until it's done.
Can I register one of my four machines?
Registration provides support for an individual's total operation, reflected by those machines currently in the field. It's full coverage, so that we'll be there for issues regardless of which machine or Lamassu Admin they are paired with. When registering your machines, it must be for your entire fleet.
How are payments made for registration?
You can pay on a monthly basis by credit card or on a yearly basis by credit card, BTC or bank wire. Enjoy 11.5% discount with a yearly subscription. Check out our full pricing here.
If payment lapses, upon OSA renewal you'll need to be current for months which have not been paid, before we can provide support or updates.